Get a quote Tweet us on twitter Follow us on facebook Get a quote

Complaints procedure

We take all complaints seriously. If you wish to register a complaint about our service, then please contact The Complaints Department, either:

  • In writing at: Crispin Speers & Partners Limited, St Clare House, 30-33 Minories, London. EC3N 1PE
  • By telephone: (020) 7977 5700
  • By email:  cspcomplaints@cspinsurance.com
  • We will acknowledge your complaint within 24 Hours
  • Where your complaint relates to services provided by others we will make them aware of it and ensure that this is handled by them

If you are unhappy with our decision, or if we do not complete our investigation within 8 weeks, you may refer your complaint to the Financial Ombudsman Service (FOS) which, once contacted, will liaise with us on your behalf. This must be done within 6 months of our final response letter. The FOS will inform you directly of its decision. Referral to the FOS will not prejudice your right to take subsequent legal proceedings.

Their address is:
The Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 (if calling from a landline) or 0300 123 9123 (if calling from a mobile)

Email: complaint.info@financial-ombudsman.org.uk.

Website: www.financial-ombudsman.org.uk

 

Online Dispute Resolution – ODR

This is an initiative from the European Commission that helps European Union (EU) residents, who have bought goods or services online, get complaints resolved. It is designed mainly to assist where the customer is in one EU country and the company that supplied the goods or services is in another.

If you have purchased a nowicantravel product online you can submit a complaint through the ODR platform in any of the official languages of the EU.

You can access the ODR website at http://ec.europa.eu/odr.

The platform will send your complaint to an Alternative Dispute Resolution Provider which in the UK is the Financial Ombudsman Service.

Single Trip travel insurance
  • Competitive prices
  • No age restrictions
  • Most medical conditions covered
  • Save money with variable cover
Get a single trip travel insurance quoteMore information
Longstay travel insurance
  • Cost effective cover
  • Travel up to a year at a time
  • Most medical conditions covered
  • Suitable for working abroad
Get a Longstay travel insurance quoteMore information
Annual multi trip travel insurance
  • No limit on the number of trips
  • Travel up to 31 days at a time
  • Couple and family discounts
  • Available to everyone under 75
Get an annual multi-trip travel insurance quoteMore information
Cruise travel insurance
  • Competitive cruise insurance
  • Specialist cruise cover
  • Most medical conditions covered
  • Cancellation cover up to £10,000
Get a cruise travel insurance quoteMore information
Wintersports travel insurance
  • Full winter sports insurance
  • Skiing and snowboarding insurance
  • Most medical conditions covered
  • Includeson and off piste closure
Get a wintersports travel insurance quoteMore information
Backpacker travel insurance
  • Save on single trip prices
  • Allows trips up to a year
  • Most medical conditions covered
  • Suitable for working abroad
Get a backpacking travel insurance quote More information
Activity travel insurance

If you are planning on any activity whilst on your holiday, we cover many activities
as standard, however please check our activity list. If required you can add an activity pack for an additional fee.

Activity listMore information